Sayan Majumder

Led UX design and research initiatives for a B2B SaaS platform with 400 cr+ ARR, driving significant product growth and user satisfaction.

• Led development and successful launch of 12+ new modules within 19 months, significantly increasing user adoption by 30% and boosting revenue by 40%.
• Conducted quick and thorough user sessions to validate and improve processes, achieving a 14% reduction in user frustrations and complaints.
• Established effective data tracking channels, empowering the team to solve problems 23% faster and cutting resolution time significantly.
• Integrated comprehensive UX reviews, user validation, and concept testing, resulting in faster iteration cycles and improved on-time delivery of features.

Managed hub and line haul operations for a logistics company, overseeing a large workforce to optimize operational efficiency and outcomes.

• Strategically orchestrated hub and line haul operations, optimizing logistics flow to enhance overall delivery efficiency and throughput.
• Directed and managed a workforce of 70 personnel per shift, ensuring seamless execution of critical operational processes across shifts.
• Implemented operational improvements that contributed to enhanced on-time performance and reduced processing errors within the logistics network.

Conducted extensive qualitative and quantitative UX research for a platform with 7M+ monthly active users, influencing product development and user engagement.

• Led qualitative and quantitative research initiatives, producing key reports that directly influenced product development across 4+ verticals and boosted user engagement.
• Conducted in-depth user interviews and usability tests, significantly improving user experience and optimizing product functionality based on findings.
• Collaborated cross-functionally with product and engineering teams to map user journeys, address stakeholder pain points, and enhance core product elements.

Improved usability and expanded reach for an EdTech platform module at IIT Delhi through comprehensive user research and iterative design.

• Redesigned and significantly improved a CSC Academy platform module at IIT Delhi, enhancing usability through detailed user research and iterative design cycles.
• Conducted comprehensive user interviews with stakeholders, accurately identifying key pain points and informing data-driven design decisions.
• Implemented targeted design changes that directly addressed identified user needs, resulting in expanded product reach and improved user engagement.